Meet The Team.

There are many people who work together in dedicated teams to achieve great outcomes for the vulnerable people we support.

Head Office Team

Home Care Team

Supported Living Team

Charity Shops Team

Head Office Team

The Head Office Team functions include Finance, People & Culture, Marketing, Information Technology, Compliance, Customer Services and Facilities Management.

Ray Elder

CEO

Details

Raymond Elder is the founder and Chief Executive Officer of Liver Care and Housing Ltd which is a registered charity. Ray was born and raised in inner-city of Liverpool, and has personal experience of close family members who have experienced mental health and substance misuse problem. These experiences inspired Ray at aged 25 to train as a social worker so he could help vulnerable people.

Through his statutory and non-statutory social work experiences, he quickly realised there was a need for specialised supported housing for people with complex needs. Not only were these service users in need of this specialised support and housing but their entire family were often greatly affected as addiction and mental illness can quickly become a family illness, affecting everyone within the immediate family. Inspired by this, Ray set up the first supported house in Kensington, an area of high deprivation in Liverpool. The first house was funded through Transitional Housing Benefit which then progressed to Supporting People Monies. The success of the first house encouraged Ray to apply and to become an approved provider for Liverpool City Council. His application was successful and building on this outcome, Ray invested his personal money as deposits to purchase 4 more properties which are now and leased to Liver Care and Housing Ltd.

In 2015, Liver Care and Housing introduced an Adult Home Care Service, which achieved an overall good rating with the Care Quality Commission in 2019. Liver Care and Housing Ltd also provides floating support to a number of adults who suffer from mental health issues who reside in their own homes.

Ray’s insight and achievements of the last 25 years inform his new vision for Liver Care and Housing Ltd to apply and become a Registered Social Landlord. The status of RSL would allow Liver Care and Housing Ltd to work with developers so we can lease good built for purpose properties to meet the needs of vulnerable people from those marginalised groups, within our community.

Bethany Elder

Finance Officer

Details
Bethany joined the Head Office team in April 2018 initially in the role of Supported Living Manager.

Beth is a Registered Mental Health Nurse (RMHN).

While studying at university, Bethany worked part-time as a Support Worker for Liver Care.

Combing her clinical and business skills, Beth has successfully progressed and now takes the lead all financial aspects of the charity business including accounting, governance, and management.

Contact: beth@liver-care.org.uk

Lisa Bloom

Organisational Development Manager

Details

Lisa joined the Head Office team in April 2018.

She is a Chartered Information Professional, specialising in Quality and Compliance. Lisa has worked for many years in both the NHS and Health and Social Care.

She holds Diploma (Level 5) in Health and Social Care.

Lisa is currently the Organisational Development Manager. Her role is to:

  • Lead, motivate, and support managers in all aspects of Home/Support Management and retail (Charity Shops)
  • Ensure Quality and Compliance of all services (carrying out Quality Audits to push towards “Outstanding” CQC ratings and compliance with commissioner quality frameworks)
  • Maintain constant communication with management, staff, commissioners, and suppliers, to ensure proper operations of the organisation.
  • Conduct regular meetings with managers to review reports and performance across the board
  • Assist with Marketing Plans, including social media to achieve high placement
  • Alongside the Management team develop, implement, and maintain quality assurance protocols to ensure the very highest level of care provision is achieved
  • Ensure operational activities remain on time and within a defined budget
  • Actively pursue strategic and operational objectives in line with the visions of the charity and Registered/Service manager

Contact: lisa@liver-care.org.uk

Katie Molloy

Senior Administrator

Details

Katie is a Senior Administrative at Liver Care and Housing Ltd.
Katie joined the charity in August 2021.
Before joining, Katie worked as Technical Support Officer in the NHS Prescribing Services for 21 years, ensuring support and quality control for officers providing payment information for pharmacies.

Katie also worked as an Administrator for eight years in an NHS community team. In this role, Katie was responsible for policy and training compliance, medical records maintenance, organising clinics, and providing medical secretary support to a consultant.

More recently, Katie has worked as a Care Monitoring Officer for another care provider, ensuring timely care calls and the completion of accurate records.

As Senior Administrator, Katie works with colleagues to ensure our day-to-day office operations run smoothly.
Katie holds an NVQ Level 3 and a Diploma in Management and Supervision.

Emily Elder

Housing Officer

Details

Emily joined the Care Team in 2017, as a Care Worker. She has a Diploma (Level 5) in Health and Social Care.

In 2018, Emily was promoted to Care Manager. She is responsible for the following tasks:

  • Carry out customer and risk assessments.
  • Develop care plans and rearranges them, as necessary.
  • Visit customers, checking on the care they have received and documenting it accordingly.
  • Working with the wider care team to evaluate interventions and identify where and when further ones will be required.
  • Reading, attending workshops and liaising with professional bodies to stay abreast of developments in the field.
  • Provides direct care when the need arises.

Contactemily@liver-care.org.uk

Emily has recently taken up a new position as Housing Officer with Liver Care and is training in the following areas: – Health and Safety, Manual Handling and Fire Risk Assessing. Emily will be responsible for Environmental Risk Assessing at Liver Care Properties, carrying out Regular Health and Safety Inspections at Liver Care Properties, ensuring all houses are compliant with Electric, Gas, Pat Testing & Safety Inspections. Emily will also ensure staff are trained in manual handling of objects and lifting of people with the use of lifting aids.

Emily will also be working with service users of Liver Care in the role as Tenant Liaison and will be supporting residents to relay information back to the management team and the board members around their experiences of being a tenant with Liver Care and dealing with any complaints if they arise.

 

Mark Flavell

Team Leader

Details

Mark joined Liver Care and Housing at the beginning of August in 2021 as Team Leader for Supported Living. Mark has a wealth of experience which comes from working in Support Living and Accommodation Services for the last 16 years. Before joining us, Mark was worked for Salvation Army Housing Association at Mildmay House in Toxeth. This was initially as a support worker, then he progressed to an allocation worker within the housing management team. In this role, Mark was working on the Liverpool City Council’s mainstay systems as the service was an assessment point for anyone presenting as homeless. Other responsibilities alongside his role, included mentoring and befriending coordinator working with volunteers.

Prior to this, Mark has held various positions which have included working with people facing issues including homeless, social exclusion, ex-offenders, and complex needs, ranging from alcohol, drugs, mental health, leave to remain refugees.

Mark completed his drugs worker training in 2005 with The Social Partnership and completed most of his training through Progress to Work and Healthwise. Placements included the Big Issue in the Norwest working as a key worker and coordinator 

Mark holds the following qualifications:

  • NVQ Level 3 (Health and Social Care)
  • Engage to Change level 3 (Chartered Institute of Housing)
  • NCFE (National Cert of Further Education) Level 2 Drug Awareness
  • NOCN (National Open College Network) Level 2 Homelessness and Mental hHalth

Mark’s key responsibilities at Liver Care and Housing are to:

Develop effective working relationships with both colleagues, service users, friends, families and health & social care professionals

Support an open, positive and inclusive Management culture

Participate in the development of policies

Participate in evaluation against agreed organisational goals, as we all business and quality objectives

Work to establish effective employer-employee relationships

Minimise legal risks

Participate in the maintenance of management information systems

Assist in the formulation and implementation of policies and procedures

Assist in the implementation and maintenance of the standards required by legislation related to registrations

To manage day to day service provision by producing detailed work schedules for care workers and providing written and verbal instructions and guidance.

Adult Home Care Workers

“Our staff are the key to our success; take a look at some of their testimonials and see what they’ve got to say about working at Liver Care and Housing”.

Our Adult Home Care Workers are key to the quality of service we deliver to our customers. We take every effort to employ the right people, those we would be happy to look after us or our family members.

At Liver Care and Housing, we are fortunate to have a stable team of excellent care workers. Their job revolves around helping clients with their immediate needs such as washing, dressing, maintaining their hygiene and assisting with medication. They help people to remain living at home. If you think you would be interested in joining our friendly growing team, please visit our, Join the Team page today!

Supported Living Team

“Our staff are the key to our success; take a look at some of their testimonials and see what they’ve got to say about working at Liver Care and Housing”.

Our Supported Living Workers are key to the quality of service we deliver to our customers. We take every effort to employ the right people, those we would be happy to look after us or our family members.

Supported Living workers help customers live their optimum life. They do this by firstly identifying their areas of need. They then support them to learn to live as independently as possible. Staff support customers who have short, longer, or lifelong term care needs relating to Mental Health Issues, both mild or complex, including alcohol and drug abuse and Learning Disabilities.

Liver Care and Housing’s team of hard working, motivated and empathetic people to help support our customers daily. Some staff have lived experience of the issues our customers face, this positively shapes how they interact with customers and others involved in their care. Over various shift patterns, (including some sleeping and waking nights), they help customers cook, clean, maintain their personal hygiene, offer support with administrative tasks, for example paying bills. They will often help the people they care for, access the community, follow their hobbies, interests, and other educational/leisure activities.

If you think you would be interested in joining our friendly growing team, please visit our recruitment page today!

Our Charity Shop Team

Liver Care and Housing has 3 charity shops. Each shop raises much needed funds for the charity and acts as a hub for people in the local community, whatever their circumstances, be them, mental health issues, loneliness, or simply in need of a friendly chat!

Each one of Liver Care and Houing’s stores is staffed bya team of committed volunteers. These teams work hard to make the shops an important part of the North Liverpool Community in Bootle Stand.

To read more about our Charity Shops, click here.

To learn more about volunteer opportunities, click here

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